What’s The First Step To Resolving A Toxic Culture?

Speaker 1: (00:00)
What's the first step to resolving a toxic culture?

Speaker 2: (00:04)
Well, I suppose the first thing is recognising it. I think there's quite a number of toxic cultures out there that they wouldn't realize that they're known to be toxic. And the way that you do that is by having lots of conversations and communication internally and not shouting down people, not disagreeing with them. Because if someone's telling you that they feel a certain way, that's how they feel. There's nothing you can do about it. You cannot change that. So you have to go with it. You then have to work out why, and you start having some conversations back and forth and listening. If you're willing to start listening, then you will get a long way through this problem. But the first thing is taking that on board. Having the conversations that help you recognise you do have a toxic culture.