How Can I Approach A Difficult Conversation Today?

Speaker 1: (00:12)
How can I approach a difficult conversation today?

(00:15)
Right. The first thing that's absolutely fundamental is if... Why do you think it's difficult? And are you presuming a certain reaction from the person or people that you're going to have this conversation with? If you're there assuming they're going to react badly to what you've got to say, how sure are you about that? You might be setting a scenario in... On go that, that isn't actually going to happen. You might be looking at it assuming they're going to react in a bad way and you have absolutely no idea that they are. Secondly, have a real good think about how you're going to communicate it. But firstly, just make sure you aren't assuming an outcome that you don't know is going to happen.